Privacy Policy

1. Who we are

Mailblaze (“we”, “us”, “our”) provides an event email campaign, RSVP tracking and check-in platform. This policy explains how we handle personal information when you use our website and services.

2. Information we collect

We collect information you provide directly:

• Account details — name, email address, profile photo and organisation.
• Guest data — names, email addresses, organisations, job titles and RSVP responses uploaded or entered by account holders.
• Payment information — processed by our payment provider; we do not store card numbers.

We also collect information automatically:

• Usage data — pages visited, features used, browser type and IP address.
• Email engagement — open and click events for campaigns sent through Mailblaze.
• Cookies and similar technologies — see our Cookie Policy for details.

3. How we use your information

• To provide, maintain and improve the Mailblaze platform.
• To send transactional emails (account confirmations, password resets).
• To deliver email campaigns on behalf of account holders.
• To generate aggregate analytics and reports.
• To detect and prevent fraud or abuse.

4. Legal basis for processing

We process personal information based on: (a) your consent, (b) performance of a contract, (c) our legitimate interests in operating and improving the platform, and (d) compliance with legal obligations.

5. Data sharing

We do not sell your personal information. We share data only with:

• Email delivery providers (e.g. SendGrid) to send campaigns.
• Payment processors to handle billing.
• Hosting and infrastructure providers to operate the platform.
• Law enforcement when required by law.

6. Data retention

Account data is retained while your account is active. Guest data uploaded by account holders is retained according to their instructions. You may request deletion of your data at any time by contacting us.

7. Your rights

Depending on your jurisdiction you may have the right to access, correct, delete or port your personal information, and to withdraw consent or object to processing. Contact us at the address below to exercise these rights.

8. Security

We use industry-standard measures including encryption in transit and at rest, role-based access controls and two-factor authentication to protect your data.

9. International transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international transfers.

10. Children

Mailblaze is not directed at anyone under the age of 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on our website.

12. Contact

For privacy-related enquiries, email us at hello@meta-mailer.co.za.